Shipping policy

Shipping Policy

At CHAANI8, we are committed to delivering your jewellery safely and promptly. Please review our shipping policy below for all the details related to order dispatch and delivery.

Dispatch Time
All orders are typically processed and dispatched within 2–3 business days from the date of purchase. Once your order is dispatched, you will receive a confirmation email with tracking information.

Estimated Delivery Time
Delivery usually takes 4–5 business days after dispatch, depending on your location. Please note that delivery timelines may vary slightly for remote or regional areas.

Delays and Exceptions
While we strive to ensure timely delivery, there may be occasional delays due to national holidays, unforeseen circumstances, or disruptions in logistics. As we work with third-party courier services, certain factors may be beyond our direct control. In such cases, we appreciate your patience and understanding.

Shipping Partners
We collaborate with trusted courier partners to ensure your order reaches you in perfect condition and within the estimated timeframe.

If you have any questions or concerns about your order's delivery, please don't hesitate to contact our customer support team at [your email/contact].

International Shipping

International shipping charges are calculated based on the total weight of the items in your order and will be automatically added at checkout. Please note that all international orders are shipped on a Delivery Duty Unpaid (DDU) basis.

This means that product prices and shipping fees displayed on our website do not include any import duties, customs fees, or local taxes. These charges, if applicable, must be paid by the recipient upon arrival of the shipment in their country.

As the recipient, you are responsible for settling any additional charges required for customs clearance. Failure to pay these duties may result in your order being held by customs or returned to us. In such cases:

  • Shipping charges are non-refundable

  • Additional return costs will be deducted from your refund

We recommend checking your local customs regulations and charges before placing an international order to avoid any inconvenience.

Thank you for choosing CHAANI8.